HEALTHY MIND CENTRE LAUNCESTON IS EXPANDING.
WE ARE LOOKING FOR client care team members
Applications open for a Part Time (FTE 0.4 - 0.8) role in our Client Care Team, read on for more information and how to apply.
Are you a student studying psychology, social work or a similar profession? Do you have ample experience in administrative roles? Are you interested in learning about how a private practice runs? Are you eager to provide excellent support to our mental health clinicians and clients? Healthy Mind Centre Launceston is looking for driven individuals who would like to join our client care team.
About HMC
Established in 2017 by Clinical Psychologist Olivia Boer, Healthy Mind Centre is a group mental health practice based in Prospect. Created from a desire to do things differently (and better), HMC has grown from a small private practice to an expanding team of energetic young professionals, including 21 practitioners and 5 administrative support personnel. Our business continues to challenge the standards of practice and seek out new ways of going above and beyond for our clients, staff, and industry. Olivia’s approach to therapy informs every aspect of the business - we value collaboration, learning, and optimisation. We are a fun, diverse, and energetic workplace, and our ideal candidate would share these strengths.
About Our roles
There are many roles applicable within our administrative team at HMC, with positions tailored to individual interests and skills.
Typically reception is staffed from 8am-6pm; however, shift hours are shared cross this time. Available shifts will be on weekdays only.
The reception role is highly varied and offers great opportunities to develop new skills and expertise. As we are a growing business, there will also be opportunity for career development, if there is a strong interest in HR, finance, leadership and business operations. This role can be fast-paced and requires you to display initiative and creativity, think on your feet, be able to manage multiple demands, and work independently.
As a successful candidate, you will provide reception and/ or administration support for our clinicians. You will assist in the smooth running of the practice. You will provide essential support, ranging from being the face of the business through to assisting the Management Team.
To protect the safety and confidentiality of our clients, this role is not suitable for current or past HMC clients, or their family members.
Likely Key tasks and responsibilities
Provide admin support to our clinicians in the clinic and via telehealth
Answer calls and monitor/respond to emails
Manage clinician schedules
Manage client invoices, payments, Medicare rebates, private health claims
Handle confidential medical records and documents
Data entry and database maintenance
Assisting the Management Team in the smooth operations of the business
Benefits and perks
Family-friendly workplace
Free parking on site and close to public transport
Christmas time off, along with other holidays
Substantial opportunities for career progression
Capacity to grow and develop the role
Wide variation in day-to-day tasks
Supportive and accepting team
Opportunity to support both clients and staff
Monthly meeting with the Practice Lead to ensure well-being is high priority
Our ideal candidate
You are authentic, approachable, and honest.
You are responsible and professional.
You are fun.
You are autonomous and a “Team Player”.
You are an effective problem solver.
You are efficient.
You are a clear communicator and aware of Radical Candor.
You can accept and learn from feedback.
You are passionate about mental health and/or supporting people with a disability.
Essential criteria
The successful candidate must:
Have a desire to provide an outstanding level of service and care to our clients, referrers, and clinical team.
Be a friendly, approachable point of contact for new and existing clients.
Demonstrate a high level of professionalism and integrity.
Be able to work independently, and as part of a team.
Have confidence to share new and innovative ways to grow and improve the practice.
Be competent in using common Microsoft Office Suite apps.
Hold a current Tasmanian Working with Vulnerable Person Check, or willing to obtain prior to commencement.
Hold a current Police Check, or willing to obtain.
Have a NDIS Worker Orientation Module Certificate, or willing to complete.
Include a tailored cover letter as part of the application - we want to get to know you, and how you think your skills will shine here!
Desirable criteria
A successful candidate would ideally:
Have previous experience in a professional health setting with knowledge of standard office and administrative duties.
Have experience with client relationship management, including diary management software, bookings, payments, and management of confidential and sensitive information.
An understanding of accounts and invoicing procedures.
An understanding of funding bodies such as Medicare, NDIS, and insurance.
Applications
To apply, please email the following supporting documentation to our Practice Lead, Alex McCormack, via alex.mccormack@healthymindcentre.com.au
· Your resumé.
· A cover letter outlining why you think your skills are a good fit here and what you hope to achieve in a role.
· OPTIONAL: Your responses to each of the essential criteria plus any of the applicable desirable criteria.